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Deployment options for your contact centre


If delivering customer service excellence depends on a various applications seamlessly working together, on-premise solutions tend to be the most sensible. Benefits are:

  • Seamlessly integrates with existing systems
  • Installed to own security policies
  • Managed by in-house IT Team.


New systems based in the cloud benefit from a lower initial investment. Cloud solutions also allow contact centres to try new applications and experiment with different ways of working. The pay-for-what-you-use pricing plan offers scalable flexibility that will support the changing needs of your business, including;

  • Flexibility to add agents and change functionality
  • Supplementing IT systems that need improvement
  • Reducing CAPEX
  • Supporting the need for geographical access or homeworking.

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Technology decisions will often be approached on an either or basis. Hybrid deployments combine on-premise and cloud solutions to provide contact centre managers flexibility to evolve their technology suite over time. Hybrid deployments can maximise the advantages offered by both deployment options.

Accredited Integration

Netcall is proud to have achieved full accreditation status with a range of leading vendors including Microsoft Skype for Business, Avaya, Cisco, Mitel and Unify, which means that you can:

  • Streamline business systems
  • Benefit from advanced functionality
  • Gain confidence from multiple successfully deployed integrations.

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