Customer satisfaction; support customers to achieve their goals as quickly and effectively as possible.
Your dream contact centre; where multichannel interactions are seamless. Your agents are at the peak of their productivity. And all of your legacy systems talk to each other effortlessly. But without the right tools it can be just that; a dream.
At Netcall, we work extensively with our customers to help them realise their vision. We help to ensure they have the tools to succeed long into the future.
Release your agents from the constraints of archaic and disconnected systems. Enable them to get on with what they do best; making your customers happy.
Customer Experience Management (CXM) – streamline processes and systems, break down silos and reduce agent effort.
Multichannel – effective contact routing, improved speech recognition and a single sign-on agent system.
Workforce Optimisation (WFO) – automate staff scheduling, gain insight into agent performance, monitor against KPIs and flexibly manage contact centre volatility.
Over 700 organisations trust Netcall with their most valued relationships. And 96% say we meet or exceed their expectations. Join them and be part of the engagement revolution. Request a personal tour of our software interface and see how Netcall Liberty can transform your business.