RSS Generator 2.1.1http://www.rssboard.org/rss-specificationNetcallhttps://vip.co.uk/Blog Posts en-USSecurity and Compliance – at the heart of everything we doThe last few years has seen an explosion of information shared electronically. It is great that the digital age allows us to keep in touch with friends and family on the other side of the world at a touch of a button. However, it also means we have to be more aware and sensible about what information we share and how we share it./blog/security-and-compliance-at-the-heart-of-everything-we-doCharlotte Harris/blog/security-and-compliance-at-the-heart-of-everything-we-do Thu, 14 Sep 2017 09:25:56 +0000Thu, 14 Sep 2017 00:00:00 +0000Create your ultimate contact centre wish listChoosing a contact centre solution is like customising a brand new car. It’ll fit the brief and suit your needs far better than buying a product that’s already in stock. But which elements should be on your ultimate contact centre wish list?/blog/ultimate-contact-centre-wishlistCharlotte Harris/blog/ultimate-contact-centre-wishlist Wed, 13 Sep 2017 11:06:30 +0000Wed, 13 Sep 2017 00:00:00 +0000Do more, faster with less with Netcall and MatsSoftIn a digital age, we expect change. But it’s hard to keep up when even the rate of change is increasing! Few disciplines have seen the same level of change as customer experience management./blog/netcall-and-matssoft-do-more-faster-with-lessCharlotte Harris/blog/netcall-and-matssoft-do-more-faster-with-less Thu, 07 Sep 2017 11:30:22 +0000Thu, 31 Aug 2017 08:00:08 +0000Top tips to delivering a contact centre that stands out from the crowdIt’s that Mary Poppins moment - practically perfect in every way. Think about when you last recommended a company to a friend or family member. What was it about the experience you had with them that made them stand out from everyone else? /blog/top-tips-to-stand-out-from-the-crowdCharlotte Harris/blog/top-tips-to-stand-out-from-the-crowd Thu, 07 Sep 2017 11:30:22 +0000Fri, 25 Aug 2017 00:00:00 +0000MATS helps HM Coastguard develop lifesaving communication toolWorking with MATS, HM Coastguard has developed a new communication application in just five weeks, aiming to reduce incident response times and ultimately, save more lives./blog/mats-helps-hm-coastguard-develop-lifesaving-communication-toolCharlotte Harris/blog/mats-helps-hm-coastguard-develop-lifesaving-communication-tool Thu, 07 Sep 2017 11:30:22 +0000Wed, 23 Aug 2017 00:00:00 +0000​Netcall has successfully accredited to the Cyber Essential Plus “CE+” security schemeIn July 2017 Netcall successfully accredited to the Cyber Essential Plus “CE+”. This is a UK government-backed information security scheme designed to bolster awareness and help protect organisations against common cyber-attacks./blog/netcall-accredited-cyber-essentials-plus-schemeCharlotte Harris/blog/netcall-accredited-cyber-essentials-plus-scheme Thu, 07 Sep 2017 11:30:22 +0000Tue, 15 Aug 2017 09:00:57 +0000Nine ways to make agents battle-readyFew things annoy advisors more than not having the information they need to do a good job. They know that it can affect their performance and the company’s brand image. But which aspects of agent preparation reap the greatest rewards? /blog/nine-ways-to-make-agents-battle-readyCharlotte Harris/blog/nine-ways-to-make-agents-battle-ready Thu, 07 Sep 2017 11:30:21 +0000Fri, 11 Aug 2017 00:00:00 +0000Partners or vendorsSome people have a long-term vision for their company. They’ve identified a path to growth and expansion, incorporating customer service improvements. Yet achieving their goal of a dynamic future-proof business often requires IT investment./blog/partners-or-vendorsKerry Joicey/blog/partners-or-vendors Thu, 07 Sep 2017 11:30:21 +0000Tue, 08 Aug 2017 00:00:00 +0000Netcall and Low-code software provider MatsSoft join forces to help organisations drive digital transformationNetcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced that the companies have joined forces, with Netcall plc acquiring MatsSoft. /blog/netcall-and-low-code-software-provider-matssoft-join-forces-to-help-organisations-drive-digital-transformationmelissa/blog/netcall-and-low-code-software-provider-matssoft-join-forces-to-help-organisations-drive-digital-transformation Thu, 07 Sep 2017 11:30:21 +0000Mon, 07 Aug 2017 07:14:21 +0000How IT can build your brand’s valueYou don’t really know your business until you experience it from a customer’s view. Yet few C-suite executives ever dial their main switchboard. IT managers rarely talk to the customer service team via social media. And how many business owners complain to their own sales force about a bad experience?/blog/how-it-can-build-your-brands-valueKerry Joicey/blog/how-it-can-build-your-brands-value Thu, 07 Sep 2017 11:30:21 +0000Wed, 02 Aug 2017 00:00:00 +0000