RSS Generator 2.1.1http://www.rssboard.org/rss-specificationNetcallhttps://vip.co.uk/Blog Posts en-US​MatsSoft named as Low-code leader in latest reportNetcall is delighted to announce that recently acquired Low-code specialist, MatsSoft Ltd, has been named a leader in “The Forrester New Wave™: Low-Code Platforms For Business Developers, Q4 2017”. /blog/matssoft-named-as-low-code-leader-in-latest-reportCharlotte Harris/blog/matssoft-named-as-low-code-leader-in-latest-report Fri, 24 Nov 2017 14:34:49 +0000Fri, 10 Nov 2017 00:00:00 +0000Abolish those data silosData silos have been part of corporate life for as long as anyone can remember. Yet in today’s digital age, they represent more of a challenge than ever. A single silo can damage an organisation’s ability to perform at its.../blog/abolish-those-data-silosCharlotte Harris/blog/abolish-those-data-silos Fri, 24 Nov 2017 14:37:28 +0000Mon, 30 Oct 2017 09:43:49 +0000Top tips to survive and thrive during the Christmas rushIn the words of singer Andy Williams it’s ‘the most wonderful time of the year’ and it’s fast approaching. Many of us look forward to mince pies, mulled wine and festive parties. As consumers we pound the high streets and.../blog/top-tips-to-survive-and-thrive-during-the-christmas-rushCharlotte Harris/blog/top-tips-to-survive-and-thrive-during-the-christmas-rush Fri, 24 Nov 2017 14:38:32 +0000Wed, 18 Oct 2017 00:00:00 +0000Make a strategic cloud choice for your Contact Centre Cloud solutions support a rapid uptake of new technologies. How do you choose whether premise-based or hosted deployment options is right for your contact centre? Or is a blend of both an alternative option? Maybe your corporate policy, security.../blog/make-a-strategic-cloud-choice-for-your-contact-centreCharlotte Harris/blog/make-a-strategic-cloud-choice-for-your-contact-centre Fri, 24 Nov 2017 14:39:28 +0000Mon, 09 Oct 2017 00:00:00 +0000Solve your board’s contact centre pain points​Steve Jobs once said great things in business are done by a team of people. However, each member of your boardroom team has their own priorities and concerns. This can make it hard to agree on whether or not to invest in new technology./blog/solve-board-contact-centre-pain-pointsCharlotte Harris/blog/solve-board-contact-centre-pain-points Tue, 26 Sep 2017 13:22:22 +0000Tue, 26 Sep 2017 00:00:00 +0000Security and Compliance – at the heart of everything we doThe last few years has seen an explosion of information shared electronically. It is great that the digital age allows us to keep in touch with friends and family on the other side of the world at a touch of a button. However, it also means we have to be more aware and sensible about what information we share and how we share it./blog/security-and-compliance-at-the-heart-of-everything-we-doCharlotte Harris/blog/security-and-compliance-at-the-heart-of-everything-we-do Thu, 14 Sep 2017 09:25:56 +0000Thu, 14 Sep 2017 00:00:00 +0000Create your ultimate contact centre wish listChoosing a contact centre solution is like customising a brand new car. It’ll fit the brief and suit your needs far better than buying a product that’s already in stock. But which elements should be on your ultimate contact centre wish list?/blog/ultimate-contact-centre-wishlistCharlotte Harris/blog/ultimate-contact-centre-wishlist Wed, 13 Sep 2017 11:06:30 +0000Wed, 13 Sep 2017 00:00:00 +0000Do more, faster with less with Netcall and MatsSoftIn a digital age, we expect change. But it’s hard to keep up when even the rate of change is increasing! Few disciplines have seen the same level of change as customer experience management./blog/netcall-and-matssoft-do-more-faster-with-lessCharlotte Harris/blog/netcall-and-matssoft-do-more-faster-with-less Thu, 07 Sep 2017 11:30:22 +0000Thu, 31 Aug 2017 08:00:08 +0000Top tips to delivering a contact centre that stands out from the crowdIt’s that Mary Poppins moment - practically perfect in every way. Think about when you last recommended a company to a friend or family member. What was it about the experience you had with them that made them stand out from everyone else? /blog/top-tips-to-stand-out-from-the-crowdCharlotte Harris/blog/top-tips-to-stand-out-from-the-crowd Thu, 07 Sep 2017 11:30:22 +0000Fri, 25 Aug 2017 00:00:00 +0000MATS helps HM Coastguard develop lifesaving communication toolWorking with MATS, HM Coastguard has developed a new communication application in just five weeks, aiming to reduce incident response times and ultimately, save more lives./blog/mats-helps-hm-coastguard-develop-lifesaving-communication-toolCharlotte Harris/blog/mats-helps-hm-coastguard-develop-lifesaving-communication-tool Thu, 07 Sep 2017 11:30:22 +0000Wed, 23 Aug 2017 00:00:00 +0000