Are your advisers often tied up in manual processes and feeling over-stretched? Students can then be handed from department to department, depending on results and conversation flow. Often resulting in longer than necessary call handling times, high levels of abandoned calls and stretching wait times for others even further.
With each student placement worth around £27k over a three year period, competition during A-Level results week between universities is fiercer than ever. The challenge is how to manage the huge spike in demand that this presents, without incurring the massive infrastructure costs required to permanently expand your student contact centre.
We understand that all higher education institutions are unique. Each
Liberty Student Communications Suite maximises both student placement and profile by providing you with a scalable and resilient hosted solution for use during the busy and competitive period. Working with over 40 higher education institutions, our solution is a robust, end-to-end student communications system that will revolutionise your acceptance process.