North of England User Group

11th Jul, 2019
Read time: 1 minute

The collaboration continues…

Liberty users from NHS organisations in the north of England are meeting again. High on their agenda is learning how to make even more of their Netcall investment, as they continue to improve patient engagement.

The next North of England User Group event is being held on 24th September 2019 at Sheffield’s Electric Works.

In the past, Netcall ran User Group events which enabled sharing of sector specific knowledge and best practice. Logistics, travel and time away from the office are difficult for IT and Telecoms professionals within the public sector. To reach more customers, Netcall moved many events online instead.

However, Sheffield Children’s Hospital felt face to face meetings are useful. So, they took the lead and coordinated a User Group in March, with support from us at Netcall. Sheffield Teaching Hospitals, visionary users of the Liberty Suite, were also influential contributors.

Trusts in the Yorkshire, Lancashire, Cheshire and Derbyshire region attended in March. Lots of information was shared amongst the attendees, enabling everyone to get the most from their system. Feedback was good and delegates felt it a constructive opportunity to share and learn. In addition, the meeting generated some useful suggestions to Netcall’s R&D team.

The collaboration with neighbouring Trusts was so beneficial that a second event is being organised. We are delighted that the Netcall team will present more on Liberty ContactCentre and Patient Hub in an afternoon session.

e-systems Coordinator at Sheffield Children’s Hospital, Daniel Gibb, says “We anticipate another constructive forum for sharing our views and tips. Last time, all of us learnt something new and we were able to put in some development requests directly with Netcall as well. It is great to have an open discussion where we can share ideas on how we can collaboratively improve our processes and functionality across our Netcall products.”

We look forward to the event and hope that the idea may be replicated in other regions for mutual benefit to organisations with in a hub or region. If you are interested in getting involved in this event or beginning your own regional User Group please contact

About Liberty:

The Liberty Platform from Netcall is a next-generation customer engagement platform used by more than 350 UK organisations, including 130 NHS hospitals. Trusts are able to manage all contact through their booking centres and provide end-to-end patient support. Our Appointment Management Suite works within our Patient Hub to provide an 'always on' portal that handles appointment confirmations, re-bookings and cancellations.

Learn more about our patient solutions.

If you are interested in attending the North of England User Group on 24th September, please get in touch:

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