Low-risk, low-cost and a rapid return for our councils

2nd Oct, 2018

Do you spend months in a traditional software development cycle only to find that requirements have changed?

When something’s not working in your council, your instinct is to change it, fast. And, if that something is damaging the way services are delivered – especially across complex cases such as health and social care – you don’t want to waste a minute.

That’s why, for most internal end-users, the traditional software development process can be very frustrating. Even when your requirements make their way through a bottleneck to a dev team, you go through months of grind work, communicating your business requirements and waiting for the build, testing and user acceptance stages. And then, after the 12 months that takes, the changes are often considered obsolete by the time they’re fully delivered. So the cycle begins all over again.

According to Chaos Report Standish Group When using agile over waterfall methods, teams are:

3.5 x more likely to succeed
3.2 x less likely to fail

So how can process professionals break out of this cycle of frustration?

Test and learn as you go

The answer lies in new tools that put the power in the hands of both business and IT functions, and enable a rapid “test and learn” approach to developing a solution.

As a concept, “test and learn” belongs to the agile school of software development, where a new product or service is built iteratively, with the dev team getting feedback from end-users at every stage and refining the product accordingly.

It gets around one of the biggest problems with software development: that users don’t get to try the product until it’s finished. By which time it’s extremely difficult to fix issues which might have been obvious far sooner.

Involving end-users from the beginning

With a “test and learn” approach, users are involved at every stage, not only describing their requirements, but also providing feedback at each stage and suggesting new functionality. This cuts down on development costs and timescales, since very little has to be invested before user feedback can be sought and their insights turned into real action.

To really provide useful input, users need to be able to play with a prototype of the system itself, and this is where new, Low-code development tools make life very much easier.

The Netcall difference

Low-code for Local Government with Netcall’s free-to-share library of business Accelerators helps councils to reimagine user services and flexibly design, create and integrate all the digital features and communications they need.

Forrester say it will accelerate digital transformation and delivery with 5-10x less resource so it is more cost-effective than off-the-shelf solutions.

By leveraging Low-code, councils can also re-use or share standardised or highly defined processes or applications that already exist as a cloud-based digital service. Not only does this free time, resource and money to focus on more complex, high impact services such as health and social care. But it accelerates transformation across commodity and complex issue services.

So is it time for Low-code in your council? Watch our video here to learn more and look out for some exciting feedback from our recent Release your Innovation events coming soon.

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