Becoming digital disruptors - steps to success

25th Sep, 2018

Continual austerity cuts in recent times has put traditional service delivery under threat. Over the last five years or so, most local authority teams have been working to review and remodel their processes.

But reviewing and remodelling will only take you so far. To affect real change, reinvention is what’s really needed. Most local authorities have plenty of bright, motivated, can-do people, who understand what the public needs, and embrace the call for new processes.

Overcoming the attitude of “…but, we’ve always done it this way…” is the biggest barrier to transforming old ways into new. Embracing new and radically different ways of working is necessary to really reinvent processes.

And reinvention is necessary. iESE research confirms that over the next 5 years, 90% of a council’s energy must be focused on the reinvention of processes. In order to survive, councils must find better and more sustainable delivery models for all their services.

Focus of Activity - iese research

Is transformation part of the council DNA?

The good news for reinvention is that most councils now do have Digital Transformation departments. This horizontal layer can help bring out the knowledge and skills required from relevant departments, to help drive transformation agendas.

Traditional procurement means long delays

Innovative thinking gets drowned in traditional ‘waterfall’ based procurement models.

A 12-month feasibility study* followed by a 12-month IT procurement process means that by the time due process is complete, a council’s requirements have already changed. When it finally arrives, it’s already out of date.

Digital disruption is uncomfortable, but it is necessary for a council’s success. Digital Transformation teams are 3.5 x more likely to succeed, and 3.2 x less likely to fail when they use agile over waterfall methods (2015 Chaos Report Standish Group).

Promoting successful transformation

Successful transformation happens when a team or group of people with a supportive culture work together to realise their vision, value and goals. Engagement is key. This doesn’t just mean giving the natural process improvers the time and tools to test out their ideas, it means encouraging and enabling everyone to participate in the design of the systems that they will use, to collaborate on a digital council fit for the future. Here’s the steps we suggest you use:

Step 1: Continue to create an environment and culture in which intellectual curiosity, challenging of the status quo, and experimentation, are actively encouraged.

Step 2: Show your teams how risks are managed, and reaffirm how everyone from innovator to old school is supported though the change. Have team leaders continue to change entrenched mind-sets by actively including them in transformation efforts and discussions. Not many traditional councils are equipped to drive this kind of all-pervasive digital agenda, so partnering with experts that can teach everyone how to innovate is also a sure way to success.

Step 3: Accelerate digital transformation with Low-code. Low-code is not no-code. It is a cloud-based digital platform that uses a drag and drop visual language, which is fast to learn and easy to deploy. Forrester confirm it uses 5 to 10 times less resource to accelerate your digital transformation projects. And always with the secure management of governance and control, so risk is contained. IT retain control, while their to-do list remains focused on strategic priorities.

Investing in a Low-code development platform will enable technical and non-technical staff to quickly test ideas for new applications or automate processes. Then, when you’re ready, you can scale your application up so it’s enterprise ready. All in a matter of days.

The Netcall difference

Low-code for Local Government with Netcall’s free-to-share library of business Accelerators helps councils to reimagine user services and flexibly design, create and integrate all the digital features and communications they need.

When you become a council of digital disrupters, you can re-use or share standardised or highly defined processes or applications that already exist as a cloud-based digital service.

Councils are already doing it – read about the Adur and Worthing Council example.

Read our eGuide: How to beat the digital disrupters at their own game to learn more.

Release your Innovation

Our Citizen Hub will free time, resource and money to focus on more complex, high impact services. It accelerates transformation across both commodity and complex issue services.

For more on this subject, check out our eGuide: The definitive guide to process innovation using Low-code platforms for more.

* Netcall research Digital Innovation events 2018

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